How Can We Help You?

Qorvion AI uses lightweight agents and API connectors to integrate with your environment. We support all major cloud providers (AWS, Azure, GCP), on-premises systems, Active Directory, Office 365, Google Workspace, and most enterprise applications. Our onboarding team will guide you through the setup process, which typically takes 3–5 business days for a standard deployment.

Basic threat detection using pre-built AI models begins immediately upon successful integration. Behavioral models that learn the specific patterns of your organization typically reach full accuracy within 7–14 days. During this learning period, the platform is still actively protecting you — it simply becomes more precise over time as it calibrates to your environment's normal activity.

Every alert in the Qorvion AI dashboard includes a risk level (Critical, High, Medium, Low), a plain-language explanation of the detected behavior, the affected systems or users, and recommended response actions. For Enterprise clients with Automated Response enabled, the system can take immediate containment actions (e.g., isolating a device or suspending an account) without waiting for manual approval.

Yes. The platform provides granular controls for adjusting detection sensitivity, risk score thresholds, and alert routing for each connected system. You can suppress alerts for known benign behaviors (allow-listing), define custom detection rules, and set different notification preferences for different teams or departments.

Our platform is designed to minimize false positives through contextual AI analysis and continuous behavioral learning. When a false positive is flagged by your team, the system uses this feedback to retrain detection models for your specific environment. Over time, false positive rates decrease significantly — typically dropping by 60–80% within the first 30 days for most clients.

By default, Qorvion AI processes and stores security event data in our secure cloud infrastructure (hosted on AWS with regional deployment options). For Enterprise clients with strict data residency requirements, we offer dedicated on-premises data processing nodes where all analysis happens locally and no raw event data leaves your environment. Contact our sales team to discuss private deployment options.

You can request a plan change at any time by contacting your dedicated account manager or emailing billing@qorvion.ai. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle. For custom Enterprise pricing, please contact our sales team directly.

Response times depend on your plan: Starter clients receive standard support with a 48-hour response time. Professional clients receive priority support with an 8-hour response time. Enterprise clients receive dedicated 24/7 support with a 1-hour response time for Critical incidents, with a dedicated account manager and direct phone support.